WOW Supplies Sdn Bhd values your satisfaction and aims to provide quality products and reliable service. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Overview

1. Eligibility for Return

Returns are accepted within 5 days from the date you receive your order.
To be eligible for a return, the item must be:
- Unused and in its original condition.
- Packed in the original packaging, with all accessories, manuals, and warranty cards included.
Proof of purchase (invoice or order number) is required.

2. Non-Returnable Items

The following items cannot be returned:

Items damaged due to misuse, negligence, or unauthorized repair.
Consumable or hygiene-related products (e.g., ink cartridges, ribbons, paper supplies) once opened.
Customized or special-order items.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

Shipping returns

Contact our customer service at [email protected] or WhatsApp: 018-2070021 within 5 days of receiving your order.

Our team will guide you through the return process and provide a return authorization (if applicable).

To return your product, you should mail your product to:
Wow Supplies Sdn. Bhd.
8 Jalan BP 6/13, Bandar Bukit Puchong, 47100, Puchong, Selangor.

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a wrong or defective item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund and Returns Policy