Authorised office equipment supplier · Klang Valley, Malaysia

Call us: 03-8066 6550 WhatsApp 018-207 0021
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Refund and Returns Policy

Refund & Returns Policy

We value your satisfaction. Please read our policy carefully before requesting a return or refund.

Last updated: 12 October 2026

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  1. Eligibility for Return
  2. Non-Returnable Items
  3. Refund Process
  4. Late or Missing Refunds
  5. Exchanges
  6. Return Shipping
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1. Eligibility for Return

  1. 1.1 Returns are accepted within 5 days from the date you receive your order.
  2. 1.2 To be eligible, the item must be:
    • For change-of-mind returns: unopened, with the factory seal intact;
    • Packed in original packaging, with all accessories, manuals, and warranty cards included.
  3. 1.3 Proof of purchase (invoice or order number) is required for all returns.
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2. Non-Returnable Items

  1. 2.1 The following items cannot be returned:
    • Items damaged due to misuse, negligence, or unauthorised repair;
    • Consumable or hygiene-related products (e.g. ink cartridges, ribbons, paper supplies) once opened;
    • Opened items ordered in error, including cartridges or parts not compatible with your device;
    • Special and back-to-back orders (items not normally kept in stock and ordered from our supplier specifically for you) are non-cancellable and non-refundable once the order is confirmed, including any deposit paid. Change-of-mind returns, cancellations and refunds are not accepted for these orders. If we are unable to obtain the item, we will refund any deposit in full.
  2. 2.2 The exclusions above do not apply to items that are defective, damaged on arrival or not as described.
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3. Refund Process

  1. 3.1 Once we receive and inspect your returned item, we will notify you by email of the outcome.
  2. 3.2 If approved, your refund will be processed to your original payment method within 14 business days.
  3. 3.3 Shipping fees are non-refundable, except where the return is due to a wrong, damaged or defective item sent by us. If a refund is issued, the cost of return shipping (where applicable) may be deducted from the refund amount.
  4. 3.4 Discounted or promotional-price items are refunded at the price actually paid, not the original listed price.
  5. 3.5 If we cancel an order you have already paid for, we will refund you in full to your original payment method.
  6. 3.6 Change-of-mind returns are subject to a restocking fee of 15% of the item price.
  7. 3.7 Free gifts or bundled items must be returned with the purchased item; otherwise their value will be deducted from the refund.
  8. 3.8 If an item returned as faulty is found to be working, testing and return-shipping costs will be charged.
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4. Late or Missing Refunds

  1. 4.1 If you have not received your refund within the stated timeframe, please check your bank account first.
  2. 4.2 Contact your bank or card issuer — processing times vary and there may be a delay before the credit appears.
  3. 4.3 If you have done the above and still have not received your refund, contact us at [email protected] or WhatsApp 018-207 0021.
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5. Exchanges

  1. 5.1 Items that are defective, damaged upon receipt, or not as described will be replaced, subject to our inspection confirming the fault. Delivery damage or missing items must be reported within 48 hours of delivery, with photos of the item and packaging. Other faults must be reported within 5 days of delivery; after that, they are handled under the manufacturer’s warranty.
  2. 5.2 Exchanges for change-of-mind orders or orders placed in error by the customer are handled case by case. Please contact us to discuss.
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6. Return Shipping

  1. 6.1 To initiate a return, contact us within 5 days of receiving your order:
  2. 6.2 Our team will guide you through the process and issue a return authorisation where applicable. Items returned without our prior return authorisation may be refused, or sent back to you at your cost.
  3. 6.3 Return items to:
    WOW Supplies Sdn. Bhd.
    8A, Jalan BP 6/13, Bandar Bukit Puchong,
    47100 Puchong, Selangor, Malaysia.
  4. 6.4 You are responsible for return shipping costs unless the return is due to a wrong, damaged or defective item sent by us.
  5. 6.5 For high-value items, we recommend using a trackable courier service. We cannot guarantee receipt of returned items sent without tracking.
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Questions About a Return?

Our team is available Mon–Fri, 8:30am–5:30pm. Contact us before sending any item back.

✉ [email protected] 📲 018-207 0021 📞 03-8063 8100
⚖ Governing Law This Refund & Returns Policy is governed by the laws of Malaysia. Any disputes shall be subject to the jurisdiction of Malaysian courts. Nothing in this policy limits your rights under the Consumer Protection Act 1999.