Refund and Returns Policy

Refund & Returns Policy

We value your satisfaction. Please read our policy carefully before requesting a return or refund.

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  1. Eligibility for Return
  2. Non-Returnable Items
  3. Refund Process
  4. Late or Missing Refunds
  5. Exchanges
  6. Return Shipping
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1. Eligibility for Return

  1. 1.1 Returns are accepted within 5 days from the date you receive your order.
  2. 1.2 To be eligible, the item must be:
    • Unused and in its original condition;
    • Packed in original packaging, with all accessories, manuals, and warranty cards included.
  3. 1.3 Proof of purchase (invoice or order number) is required for all returns.
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2. Non-Returnable Items

  1. 2.1 The following items cannot be returned:
    • Items damaged due to misuse, negligence, or unauthorised repair;
    • Consumable or hygiene-related products (e.g. ink cartridges, ribbons, paper supplies) once opened;
    • Customised or special-order items.
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3. Refund Process

  1. 3.1 Once we receive and inspect your returned item, we will notify you by email of the outcome.
  2. 3.2 If approved, your refund will be processed to your original payment method within 14 business days.
  3. 3.3 Shipping fees are non-refundable. If a refund is issued, the cost of return shipping (where applicable) may be deducted from the refund amount.
  4. 3.4 Discounted or promotional-price items are refunded at the price actually paid, not the original listed price.
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4. Late or Missing Refunds

  1. 4.1 If you have not received your refund within the stated timeframe, please check your bank account first.
  2. 4.2 Contact your bank or card issuer — processing times vary and there may be a delay before the credit appears.
  3. 4.3 If you have done the above and still have not received your refund, contact us at [email protected] or WhatsApp 018-207 0021.
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5. Exchanges

  1. 5.1 We replace items that are defective or damaged upon receipt. If you received a faulty item, contact us within 5 days of delivery.
  2. 5.2 Exchanges for change-of-mind or incorrect orders are handled case by case. Please contact us to discuss.
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6. Return Shipping

  1. 6.1 To initiate a return, contact us within 5 days of receiving your order:
  2. 6.2 Our team will guide you through the process and issue a return authorisation where applicable.
  3. 6.3 Return items to:
    WOW Supplies Sdn. Bhd.
    8A, Jalan BP 6/13, Bandar Bukit Puchong,
    47100 Puchong, Selangor, Malaysia.
  4. 6.4 You are responsible for return shipping costs unless the return is due to a wrong or defective item sent by us.
  5. 6.5 For high-value items, we recommend using a trackable courier service. We cannot guarantee receipt of returned items sent without tracking.
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Questions About a Return?

Our team is available Mon–Fri, 8:30am–5:30pm. Contact us before sending any item back.

✉ [email protected] 📲 018-207 0021 📞 03-8063 8100
⚖ Governing Law This Refund & Returns Policy is governed by the laws of Malaysia. Any disputes shall be subject to the jurisdiction of Malaysian courts.