Privacy Policy

Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.

Jump to Section

  1. Introduction
  2. Information We Collect
  3. How We Use Your Information
  4. Sharing Your Information
  5. Cookies & Tracking
  6. Data Security
  7. Your Rights (PDPA)
  8. Third-Party Links
  9. Policy Changes
  10. Contact Us
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1. Introduction

  1. 1.1 WOW Supplies Sdn. Bhd. (“we,” “us,” “our”) is committed to protecting the privacy of our customers and website visitors.
  2. 1.2 This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
  3. 1.3 By using our website or placing an order, you consent to the practices described in this policy.
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2. Information We Collect

  1. 2.1 Personal Information — When you place an order or make an enquiry, we may collect your name, email address, phone number, shipping address, and payment information.
  2. 2.2 Automatically Collected Information — When you visit our website, we may collect your IP address, browser type, operating system, pages visited, and time spent on pages through cookies and analytics tools (including Google Analytics via Google Tag Manager).
  3. 2.3 Communication Records — If you contact us by email or WhatsApp, we may retain records of that communication to assist with your enquiry.
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3. How We Use Your Information

  1. 3.1 We use the information we collect to:
    • Process and fulfil your orders, including arranging delivery;
    • Communicate with you about your order status, enquiries, or after-sales support;
    • Improve our website, product listings, and customer experience;
    • Send transactional communications (order confirmations, delivery updates);
    • Comply with applicable legal and regulatory obligations.
  2. 3.2 We do not use your personal data for unsolicited marketing without your consent.
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4. Sharing Your Information

  1. 4.1 We do not sell your personal information to third parties.
  2. 4.2 Service Providers — We may share your information with trusted third parties who assist us in operating our website and fulfilling orders, including payment processors, courier companies, and website analytics providers. These parties are bound by confidentiality obligations.
  3. 4.3 Legal Requirements — We may disclose your information where required by law, court order, or government authority, or to protect the rights and safety of WOW Supplies Sdn. Bhd. and its customers.
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5. Cookies & Tracking Technologies

  1. 5.1 Our website uses cookies to maintain session state (e.g. your shopping cart), remember preferences, and gather anonymous usage analytics.
  2. 5.2 We use Google Tag Manager and Google Analytics to understand how visitors interact with our site. This data is anonymised and does not personally identify you.
  3. 5.3 You can manage or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of our website, including the shopping cart.
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6. Data Security

  1. 6.1 We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
  2. 6.2 Our website is served over HTTPS using SSL/TLS encryption. Payment processing is handled by certified payment gateways and we do not store card details on our servers.
  3. 6.3 While we take all reasonable precautions, no system can guarantee absolute security. We encourage you to use strong passwords and keep your account details confidential.
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7. Your Rights Under PDPA Malaysia

  1. 7.1 Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:
    • Access the personal data we hold about you;
    • Request correction of inaccurate or incomplete data;
    • Withdraw consent to the processing of your personal data (where applicable);
    • Request that we cease processing your data for direct marketing purposes.
  2. 7.2 To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.
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8. Third-Party Links

  1. 8.1 Our website may contain links to third-party websites such as brand pages, courier tracking sites, or social media platforms. We are not responsible for the privacy practices of those external sites.
  2. 8.2 We encourage you to read the privacy policy of any third-party site you visit.
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9. Changes to This Policy

  1. 9.1 We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.
  2. 9.2 Changes take effect immediately upon posting on this page. The “Effective Date” at the top of the page will be updated accordingly.
  3. 9.3 We encourage you to review this policy periodically.
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Privacy Enquiries

For questions about this policy or to exercise your PDPA rights, reach us through any channel below.

✉ [email protected] 📲 018-207 0021 📞 03-8063 8100
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10. Contact Us

  1. 10.1 For privacy-related enquiries or to exercise your data rights, contact our team:
⚖ Governing Law — PDPA Malaysia This Privacy Policy is governed by the Personal Data Protection Act 2010 (Malaysia). WOW Supplies Sdn. Bhd. is a registered data processor under Malaysian law. Any disputes arising from this policy shall be subject to the jurisdiction of Malaysian courts.