Frequently Asked Questions — Coin Counter & Coin Sorter Malaysia
What is the difference between a coin counter and a coin sorter?
A coin counter counts the total number of coins fed through it and calculates the total value, but does not separate coins by denomination. High-speed coin counters like the WS-Tech Coin Master CM-2 and CM-4 fall into this category — they are built for speed and volume, processing large quantities of mixed coins rapidly without sorting them into separate groups.
A coin sorter separates coins by denomination into individual tubes or trays while simultaneously counting and totalling them. Models such as the WS-Tech CC-550, Axpert CS550, Biosystem CCS-10A Plus, Safescan 1250, and Primus PRC-R6P / PRC-R8P are coin sorters. They are ideal for businesses that need coins pre-sorted and ready for bagging or cash float preparation after counting.
In short: choose a coin sorter if you need denomination-separated output. Choose a high-speed coin counter if you need maximum counting throughput and denomination breakdown is not a priority.
How does the WS-Tech Coin Master CM-2 and CM-4 work?
The WS-Tech Coin Master CM-2 and CM-4 are high-speed coin counters that use a rotating disc mechanism to process coins rapidly. You pour a mixed batch of coins into the hopper and the machine takes over automatically. Coins that are smaller than the set counting size — such as foreign coins, tokens, or undersized objects — are rejected and ejected separately. Coins that are larger than the counting tunnel opening are not forced through; instead they are returned back into the hopper pool, allowing the correctly-sized coins to continue entering the counting tunnel first. This self-regulating mechanism ensures accurate counting without jamming, even in a mixed batch, while protecting the machine from damage caused by oversized or foreign objects.
Can coin counters and coin sorters handle all Malaysian sen coins?
Yes. All coin counters and coin sorters sold by WOW Supplies are calibrated and suitable for Malaysian sen coins — covering 1 sen, 5 sen, 10 sen, 20 sen, and 50 sen denominations. Models with sorting function sort these denominations into separate tubes or trays. The CM-2 and CM-4 high-speed counters process Malaysian coins at high throughput without denomination separation.
Which coin counter or sorter is best for my business?
For retail, F&B, petrol stations, and general SME use — the WS-Tech CC-550 (RM580), Axpert CS550 (RM720), Biosystem CCS-10A Plus (RM780), or Safescan 1250 (RM1,044) are compact, affordable coin sorters that handle everyday coin counting and sorting efficiently.
For high-volume coin counting without sorting — the WS-Tech Coin Master CM-2 (RM1,700) or CM-4 (RM2,300) are high-speed coin counters suited for businesses that process large quantities of loose coins quickly, such as amusement centres, parking operators, toll collections, and vending machine operators.
For banks, coin processing centres, and heavy-duty operations — the Primus PRC-R6P (RM11,214) or PRC-R8P (RM12,705) are industrial-grade heavy-duty coin sorters built for continuous high-volume processing with the highest accuracy and durability.
What is the counting speed of coin counters?
Counting speed varies significantly by model and type. Desktop coin sorters such as the CC-550 and CS550 typically process coins at a few hundred coins per minute — sufficient for everyday retail use. The WS-Tech Coin Master CM-2 and CM-4 are high-speed counters capable of processing coins at significantly higher throughput, making them suited for large volume coin batches. The Primus PRC-R6P and PRC-R8P heavy-duty sorters offer the highest processing speeds in our range, designed for continuous industrial-scale coin processing. Please refer to individual product pages for specific speed specifications.
Do coin sorters bag or wrap coins automatically?
The desktop coin sorters in our range (CC-550, CS550, CCS-10A Plus, Safescan 1250) sort coins into tubes or trays by denomination but do not automatically bag or wrap them. You would manually bag coins from the sorted tubes after counting. The heavy-duty Primus PRC-R6P and PRC-R8P models are designed for high-volume coin processing — please refer to their individual product pages for full output options. If coin bagging or wrapping is a specific requirement for your operation, contact us and we can advise on the most suitable solution.
Can coin counters reject foreign coins or tokens?
Yes, with varying degrees depending on the model. The WS-Tech Coin Master CM-2 and CM-4 have a built-in rejection mechanism — coins smaller than the set counting size are automatically ejected into a separate reject output, preventing them from being included in the count. Oversized coins or tokens that cannot fit into the counting tunnel are returned to the hopper pool rather than being forced through, protecting the machine and maintaining count accuracy. Desktop coin sorters also reject coins that do not fit their denomination slots, though their rejection mechanism is physical rather than electronic.
What models of coin counters and sorters are available at wows.com.my?
WS-Tech CC-550 Coin Sorter (RM580) — compact desktop coin sorter for everyday use.
Axpert CS550 Coin Sorter & Counter (RM720) — desktop coin sorter and counter.
Biosystem CCS-10A Plus Coin Sorter (RM780) — desktop coin sorter with display.
Safescan 1250 Coin Counter and Sorter (RM1,044) — reliable desktop coin sorter from Safescan.
WS-Tech Coin Master CM-2 (RM1,700) — high-speed coin counter, no sorting, small coin rejection, oversized coin return to hopper.
WS-Tech Coin Master CM-4 (RM2,300) — high-speed coin counter, no sorting, small coin rejection, oversized coin return to hopper, higher capacity than CM-2.
Primus PRC-R6P Coin Sorter (RM11,214) — heavy-duty industrial coin sorter.
Primus PRC-R8P Heavy Duty Coin Sorter (RM12,705) — top-of-range heavy-duty industrial coin sorter.
Can the CM-2 and CM-4 count foreign coins and tokens?
Yes. The WS-Tech Coin Master CM-2 and CM-4 are not limited to Malaysian sen coins — they can count coins from most countries worldwide as well as game tokens and laundry tokens, as long as the coin or token size falls within the machine's accepted size range. This makes them a popular choice beyond retail and banking use. Game centres, amusement parks, laundromat operators, and vending machine businesses in Malaysia regularly use the CM-2 and CM-4 to process their token collections quickly and efficiently without manual counting.
What happens if foreign objects are mixed in with the coins?
Foreign objects such as paper, screws, clips, bottle caps, or other non-coin items mixed into a coin batch can cause the machine to jam and potentially damage the internal mechanism. While the CM-2 and CM-4 will reject coins that are smaller than the set size and return oversized coins to the hopper, they are not designed to handle non-coin foreign objects safely. We strongly advise against pouring coins directly from a container without a quick visual check first. Take a moment to remove any obvious foreign objects before loading — this simple habit protects your machine, prevents jams, and avoids unnecessary repair costs.
Do coin counters and sorters come with a warranty?
Yes. All coin counters and coin sorters sold by WOW Supplies (wows.com.my) come with an official warranty and access to our after-sales technical support team in Malaysia.
Klang Valley customers: You are welcome to bring your machine directly to our service centre in Bandar Bukit Puchong, Selangor for a fast turnaround.
Outstation customers: Simply send your unit to us via courier or transport. Once we receive it, our team will assess the condition, provide a service quote, and return it to you promptly after repair.
Contact us via WhatsApp at 018-207 0021 or call 603-8066 6550 before sending your unit.