FingerPrint Time Attendance Repair & Servicing

Description

When your fingerprint attendance system goes down, you lose visibility into staff attendance — and payroll processing becomes guesswork. Whether the scanner has stopped reading prints, the device is frozen, or attendance records aren’t syncing, our technicians can diagnose and resolve most faults quickly.

WOW Supplies offers expert repair and maintenance for fingerprint and biometric time attendance systems, serving businesses of all sizes across Klang Valley — from SMEs with a single device to multi-site companies with networked attendance systems.

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✅ Common Fingerprint Attendance System Problems We Fix

• Fingerprint scanner not recognising registered fingers
• Device not powering on
• Inaccurate, incomplete, or lost attendance records
• Screen or display not working or cracked
• User data not saving correctly or disappearing after restart
• LAN or Wi-Fi connectivity issues preventing data sync
• Software errors or login failures on the management system
• Incorrect time or date settings on the device
• Device frozen, unresponsive, or stuck in a reboot loop
• Card reader not detecting RFID or proximity cards (combo models)

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🔧 System Types We Service

• Fingerprint-only time attendance terminals
• Combo units — fingerprint + RFID card + PIN
• Face recognition attendance terminals — WhatsApp us to confirm coverage
• Both standalone and network-connected (LAN/Wi-Fi) systems

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🏭 Brands We Service

We service major fingerprint time attendance brands available in Malaysia, including:

FingerTec, Biosystem, Axpert — and other models. If your brand isn’t listed, contact us — we’ll confirm coverage.

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🧰 What Our Service Includes

• On-site diagnosis and troubleshooting
• Fingerprint sensor cleaning or replacement — restores accurate biometric reading
• Screen and display repair or replacement
• Power supply and battery replacement
• Firmware reinstallation or update — resolves software errors and corrupted settings
• Time and date reconfiguration
• Network connectivity setup — LAN IP assignment, Wi-Fi pairing
• Attendance data recovery and export assistance
• Integration support — linking the device with your attendance management software

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❓ Frequently Asked Questions

The fingerprint scanner keeps rejecting registered fingers — how do I fix this? The most common cause is a dirty or worn sensor surface, or fingerprints registered at low quality (wet hands, dry skin). We clean the sensor and, if necessary, re-enroll affected fingerprints or replace the sensor module.

My device is frozen and won’t restart — is the data lost? Not necessarily. Many devices store attendance data in onboard flash memory that persists through a hard reset. We’ll attempt data recovery before performing any firmware reinstallation.

Can you help us export attendance records for payroll? Yes — as part of our service, we can assist with exporting attendance logs in a format compatible with your HR or payroll software. Let us know which system you’re using.

Our device isn’t connecting to the server — is this a hardware or software issue? Often it’s a network configuration issue (IP address conflict, firewall settings, changed server address). We can diagnose and reconfigure the connection on-site.

How long does a fingerprint attendance system repair take? Most repairs are completed within 3–5 working days. Firmware or data recovery work may extend this slightly — we’ll advise upfront.

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