Welcome to Wow Supplies Sdn. Bhd. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.
1. General Information
1.1. This website is operated by Wow Supplies Sdn Bhd. Throughout the site, the terms “we,” “us,” and “our” refer to Wow Supplies Sdn. Bhd.
1.2. These terms govern your use of the website, including any purchases made through the site.
1.3. We reserve the right to update or change these terms at any time without prior notice. Changes will be effective immediately upon posting on this page.
2. Product Information
2.1. We strive to ensure that all product descriptions, images, and pricing are accurate. However, we cannot guarantee that product details will be error-free.
2.2. Prices and availability of items are subject to change without prior notice.
2.3. Products displayed on the website may appear differently due to screen settings, and we cannot guarantee that your device accurately represents product colors or features.
3. Orders & Payments
3.1. By placing an order, you agree to provide accurate and complete payment and delivery information.
3.2. Orders are subject to acceptance and availability. We reserve the right to decline or cancel any order for any reason.
3.3. Payment methods accepted include credit/debit cards, online bank transfer.
3.4. All transactions are secure, and your payment details will be processed through encrypted systems.
4. Shipping & Delivery
4.1. We aim to process and dispatch orders within 7 business days. Delivery times vary depending on your location.
4.2. Shipping costs and estimated delivery times are displayed at checkout.
4.3. We are not responsible for delays caused by courier services or unforeseen circumstances, such as natural disasters.
4.4. Ensure that the shipping address provided is correct. Any additional costs due to incorrect details will be borne by the customer.
5. Returns & Refunds
5.1. If you are not satisfied with your purchase, you may request a return within 5 days of delivery. The item must be unused, in its original packaging, and accompanied by proof of purchase.
5.2. Refunds will be processed within 14 business days upon receipt and inspection of the returned item. Shipping fees are non-refundable.
5.3. Items that are damaged due to misuse, improper handling, or unauthorized repairs will not be eligible for returns or refunds.
5.4. To initiate a return or refund, please contact us at [email protected] or WhatsApp 018-207 0021.
6. Warranty
6.1. Many of our products come with a manufacturer’s warranty. Please refer to the product page or contact us for specific warranty details.
6.2. Warranty claims will be assessed based on the manufacturer’s terms and conditions.
6.3. Your repair / exchange may not be processed if we do not have your information.
6.4. Warranty will be void and delivered back to you if we find that goods have: a) been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions. b) been involved in any accident or damage caused by an incorrect attempt at modification or repair. c) been dealt with or used contrary to our or the manufacturer’s instructions for the Product.
6.5. You are responsible for any costs associated with shipping your product to us.
7. Limitation of Liability
7.1. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
7.2. Our liability is limited to the purchase price of the item in question.
8. Privacy Policy
8.1. Your personal information is processed in accordance with our Privacy Policy.
8.2. We are committed to protecting your privacy and ensuring that your data is secure.
9. Customer Support
9.1. If you have any questions, concerns, or issues, please contact us via email at [email protected] or call 03-8063 8100.
9.2. Our customer support team is available during 8.30am-5.30pm, Mon-Fri.
10. Intellectual Property
10.1. All content on this website, including images, text, and design, is the property of Wow Supplies Sdn. Bhd. or its content suppliers. Unauthorized use or reproduction is prohibited.