Note Counting Machine Repair & Servicing

Description

A note counting machine that miscounts or misses counterfeit notes isn’t just inconvenient — it’s a liability.Whether your machine is jamming, throwing sensor errors, or simply failing to count accurately, our technicians can restore it to reliable working condition.

WOW Supplies sells and services note counting machines and coin counters for retail businesses, F&B outlets, banks, money changers, and any organisation handling daily cash. With over 22 years of experience in cash management equipment, we know these machines inside out.

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✅ Common Note Counter Problems We Fix

• Machine won’t power on
• Miscounting or inaccurate note totals
• Display errors or a blank/faulty screen
• Notes jamming or getting stuck mid-feed
• Counterfeit detection sensors not working (UV, MG, or IR)
• Dust or debris buildup causing feed errors or false rejections
• Noisy motor or grinding during operation
• Notes feeding through but not being counted
• Worn rollers causing slipping or double-feeds
• Recalibration required after cleaning

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🔧 Machine Types We Service

• Basic note counters (piece count only)
• Counterfeit-detecting note counters (UV, MG, IR detection)
• Multi-currency note counters
• Coin counters and coin sorters

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🏭 Brands We Service

We service all major note counting machine brands available in Malaysia, including:

WS-Tech, Safescan, Biosystem, Axpert, Freeman — and many more. We also sell new Safescan, WS-Tech, Biosystem, and Primus machines if repair isn’t the right option.

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🧰 What Our Service Includes

• On-site troubleshooting and diagnosis
• Sensor cleaning and recalibration — restores accurate UV/MG/IR detection
• Roller cleaning or replacement — fixes slippage and double-feed issues
• Motor and mechanical component repair
• Dust removal and internal cleaning — extends machine lifespan significantly
• Post-repair counting test — we run a note batch test before returning the machine
• Usage and maintenance advice — how often to clean sensors, correct note orientation, etc.

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❓ Frequently Asked Questions

My machine is counting notes but the total seems wrong — what’s happening? The most common cause is dirty rollers causing double-feeds (two notes counted as one) or a note slipping through without triggering the counter. A cleaning and roller service usually fixes this. Bring the machine in for a quick assessment.

The counterfeit detection is flagging genuine notes — is the sensor faulty? Not necessarily. Dirty UV or MG sensors are the most common cause of false rejections. A thorough sensor cleaning often resolves it. If the sensor itself is damaged, we can replace it.

Can you service coin counters and coin sorters as well? Yes — we service both note counters and coin-handling equipment. Contact us with your model details.

My machine is an older model — can you still get parts? For popular brands like Safescan and Biosystem, parts are generally available. For older or discontinued models, we’ll advise you honestly after inspection. We also carry a range of new machines if replacement makes more sense.

How long does a note counter repair take? Most repairs are completed within 3–5 working days. Sensor or roller repairs are often faster.

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