Frequently Asked Questions — Note Counter Malaysia
What is a note counter machine?
A note counter machine (also called a banknote counter or money counting machine) automatically counts and verifies banknotes. Advanced models detect counterfeit notes using UV, MG, IR, and MT sensors.
Which note counter is best for MYR (Malaysian Ringgit)?
All note counters listed on wows.com.my are suitable for counting MYR (Malaysian Ringgit). In addition, most of our models also support multiple foreign currencies, making them ideal for businesses that handle mixed currency transactions.
What is the difference between a mixed note counter and a standard note counter?
A standard note counter counts notes of the same denomination. A mixed note counter (currency discriminator) can identify and count different denominations simultaneously, showing you the total value — ideal for retail and money changers.
Do you provide warranty and after-sales service in Malaysia?
Yes. All note counters sold by WOW Supplies (wows.com.my) come with an official warranty and access to our technical support team based in Malaysia.
What is the difference between top loading and back loading note counters?
Top loading note counters feed banknotes from the top, ideal for high-volume use on a desk. Back loading models load from the rear and are generally more compact. Both types are available at wows.com.my.
What is a Reject Pocket Note Counter?
A reject pocket note counter is an advanced banknote counter equipped with a dedicated separate pocket that automatically ejects suspicious, unreadable, or rejected notes during the counting process. Instead of stopping the entire count when a suspect note is detected, the machine continues counting while isolating the rejected note into its own separate tray.
This allows cashiers and tellers to quickly identify and review flagged notes — such as potential counterfeits, damaged, or folded banknotes — without interrupting the overall cash counting workflow. Reject pocket note counters are ideal for banks, money changers, retail outlets, and any business that handles high volumes of cash and requires both speed and accuracy.
Do you service and repair note counters?
Yes, WOW Supplies provides professional servicing and repair for note counters. With many satisfied customers across the Klang Valley, our experienced technicians are well-equipped to diagnose and fix a wide range of note counter issues — from sensor problems and motor faults to display errors and feeding failures.
Klang Valley customers: You are welcome to bring your machine directly to our service centre in Bandar Bukit Puchong, Selangor for a fast turnaround.
Outstation customers: Simply send your unit to us via courier or transport. Once we receive it, our team will assess the condition, provide a service quote, and return it to you promptly after repair.
Contact us via WhatsApp at 018-207 0021 or call 603-8066 6550 before sending your unit so we can assist you better.