Services

Before you buy a replacement — let us take a look first. With over 22 years of hands-on repair and servicing experience, WOW Supplies (formerly WengSeng OA Sales & Services) has fixed thousands of office machines across the Klang Valley and beyond. A proper repair almost always costs significantly less than a new machine, and most repairs are completed and ready for collection within a few working days.

We repair and service many types of office machines, including Laminators, Printers (dot matrix and specialty), Time Recorders, Typewriters, Franking Machines, Note Counting Machines, Hole Punchers, Cheque Writers, Fingerprint Time Attendance Machines, Paper Shredders, Safe Boxes, and Binding Machines (comb, wire-o, thermal). Not on the list? Still worth asking — WhatsApp us and we’ll let you know if we can help.

We service all major brands including GBC, Fellowes, Renz, Biosystem, Safescan, Neopost, Max, Amano, and more. Both units purchased from us and units purchased elsewhere are welcome.

Klang Valley customers: Drop your machine directly at our service centre — 8A, Jalan BP 6/13, Bandar Bukit Puchong, 47100 Selangor. We assess it on the spot and give you a quote before proceeding.
Can’t come to us? We offer a pickup and return service for Klang Valley customers who find it inconvenient to transport their machine — we collect, repair, and return it to you. For large or heavy machines, on-site servicing at your premises is also available. Both services are subject to an additional charge. Contact us to arrange.


Outstation customers: Send your unit via courier. WhatsApp us at 018-207 0021 first so we know it’s coming and can prioritise it when it arrives.

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Frequently Asked Questions — Office Machine Repair & Servicing Malaysia

What types of office machines do you repair?
We repair and service many types of office machines including laminators, paper shredders, binding machines (comb, wire-o, and thermal), typewriters, dot matrix and specialty printers, time recorders, fingerprint time attendance machines, cheque writers, franking machines, note counting machines, hole punchers, and safe boxes. Not on the list? WhatsApp us at 018-207 0021 and we'll let you know if we can help — chances are we've seen it before.
Do you only repair machines purchased from WOW Supplies?
No — we service machines regardless of where they were purchased. Whether you bought it from us, from another supplier, or inherited an old office machine with no purchase history, we assess it on its own merits and give you an honest quote. The only exception is if a machine is so old or obscure that spare parts are no longer available anywhere — in that case we'll tell you upfront rather than waste your time.
How does the repair process work?
Walk-in (Klang Valley): Bring your machine to our service centre at 8A, Jalan BP 6/13, Bandar Bukit Puchong, 47100 Selangor. We assess it on the spot, identify the fault, and give you a repair quote before touching anything. You decide whether to proceed — no obligation. Courier (Outstation): WhatsApp us at 018-207 0021 before sending so we can flag your unit when it arrives. Once received, we assess it, WhatsApp you the fault diagnosis and quote, wait for your approval, then repair and ship it back. Pickup service: Can't make it to our shop? For customers and corporate offices in the Klang Valley who find it inconvenient to transport their machine, we offer a pickup service at an additional charge — we come to you, collect the unit, repair it at our workshop, and return it when done. For large or heavy machines where on-site inspection or repair is more practical, we also provide on-site servicing at your premises. Contact us via WhatsApp at 018-207 0021 to arrange and get a quote for pickup or on-site service.
How long does a repair take?
Most standard repairs are completed within 3 to 5 working days. Some repairs take longer if a specific spare part needs to be ordered — we'll let you know upfront if that's the case and give you an estimated timeline. Complex machines or older models may take up to 1–2 weeks depending on parts availability. We don't sit on machines — fast turnaround is important to us because we know you need your equipment running.
Is it worth repairing or should I just buy a new one?
Honest answer — it depends on the machine's age, the fault, and the repair cost versus replacement cost. As a rough guide: if the repair cost is less than 50% of the price of an equivalent new machine, repair almost always makes financial sense. Many common faults — jammed shredder cutters, laminator roller issues, binding machine punch mechanism failures, time recorder display problems — are straightforward fixes that cost a fraction of replacement. We'll always give you an honest assessment. If the machine is genuinely beyond economical repair, we'll tell you and help you find a suitable replacement from our stock.
Where are you located and what are your service hours?
Our service centre is at 8A, Jalan BP 6/13, Bandar Bukit Puchong, 47100 Selangor. We are open during standard business hours, Monday to Saturday. For the most accurate current hours, call us at 603-8066 6550 or WhatsApp 018-207 0021 before making the trip — especially if you're coming from outstation.